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OUR CUSTOMER'S COMMENTS |
Here are some of the more common questions we get asked, and questions we would ask if we were shopping online. If you have a question please don't hesitate to ask us :
Q1: How secure is your website?
A1: Our website carries the 128bit SSL security. This is the highest encryption available and is used by all the financial institutions. When you go through the shopping cart to make payment the site encrypts all your details. We have also signed with Nochex to give a better range of card payments available through their secure payment site.
Q2: How do I know when a page is secure?
A2: You will note at the top of this page it states http:// .... and this is fine for your normal browsing. However when you checkout and click the card or Paypal payment button in the payment page the page is secured and encrypted and the address line changes from http:// to https:// and the padlock icon on the browser goes from unlocked to locked. This now means that only you can see this screen and the details on it. This keeps your transaction 100% secure.
Q3: Do you get to see my card details?
A3: No, we only get to see the order details and any card details you enter are completely hidden from us, unless of course you call us to make card payment by phone.
Q4: If I pay by phone using a card, what happens to my details?
A4: Your details are taken by us and processed through our secure system usually within 5 minutes of the call. Any details taken are then completely destroyed immediately after the transaction.
Q5: Do you ever sell or give away our my details for marketing?
A5: We never sell, give or show your details to any other parties. Some companies do sell on mailing lists to third parties, but we think this is a breach of your trust with us.
Q6: Are your toys safe and use non-toxic paints?
A6: I will refer you to our toy safety page http://www.uwoodtoys.co.uk/safety.htm this will explain in depth our stand on toy safety and our ethical position on fair trade and FSC.
Q7: What if I purchase something that is not suitable or received broken?
A7: Under distance selling regulations ALL internet businesses have to give you the right to return any goods within 7 days of receipt. We abide by this law, but before returning anything we would like you to contact us first so we can attempt to resolve this, and explain our returns procedure.
Q8: How did you come up with your site design its not the standard layout?
A8: We have tried several designs over the years with flashy pages and menus, but we found that many of our customers are " silver surfers " who buy for their grandchildren. We always ask for peoples comments and like any criticism as this helps us improve our service. One of these said our site was too complicated. We therefore changed our site to make it as clean and simple, and easy to follow as possible, but we are always open to any comments should you have any difficulty.
Q9: Do you have an actual shop we can visit?
A9: We trade solely online. We did sell direct to the public several years ago, but the overheads meant we would have had to increase our prices, and we all know most things are cheaper online. We currently have 3 units we use for storage and picking and packing, but these are not open for the public. Our address below is our office address where if need be you can collect goods by prior arrangement, and our shopping cart has the option for collection if needed.
Q10: How quickly will you dispatch my order?
A10: We would normally dispatch orders received before 2 o'clock on the same day ( Monday to Friday )orders received after 2 o'clock it will be dispatched on the next working day. We do give a lot of postage options within our shopping basket dropdown menu should you need a faster delivery within the UK. Pre-orders of course can be taken, and are welcomed, on our Balloons in a Box orders. All our non-UK orders are sent via airmail and delivery to Europe is normally 3 to 5 days and Worldwide is 7 to 10 days. This can vary depending on the delivery service locally to you.
Should you have and questions or suggestions please contact us.
Uwoodtoys, 10 Essex Place, Kettering NN15 6LE
E-mail sales@uwoodtoys.co.uk or call 01536 524412
Thank you for supporting a UK business.